At Loomis Pay, we ensure restaurants, retail and partners never miss a sale. Our all-in-one payment solution for shops, cafés, and restaurants and our unattended solution, offers simple, efficient sales and deep business insights, so merchants can focus on serving their customers and growing their business.
We are an ambitious startup, part of the Loomis Group, with teams based in Stockholm, Copenhagen and Madrid. Our 80+ person team has decades of payments experience which has helped us quickly establish ourselves in the industry since our launch in 2020. We work hard to make sure every employee is given the freedom, tools, trust, and support to do the best work possible.
About the Role
Our partners are at the heart of everything we do.
The partner support team ensures that a merchant feel supported from first contact to the delivery of terminals and with any issue that might arise after.
You will be our first-point of contact if our partner should call in or send an email.
Our team also have a deep coordination with the unattended product team and are heavily involved in any partner start-up to make sure that customer focus is at the heart of it all.
You will get to know all of our hardware devices and get high level access to all relevant system to ensure that when a customer calls, we can help them right away.
Partners in Loomis Pay is a rising segment with increased focus in all of our markets and you will have a big say in how our processes will work and how we best support our customers.
What you’ll do
In your first 30 days you can expect to:
Get to know the company & people
Immerse yourself in the merchant experience and payments industry
Get hands on with the existing product setups and processes
In your first 60 days you can expect to:
Setup your first terminals to partners
Participated in partner related meetings to share your point of view and experience
Provide valuable feedback to our product teams.
In your first 90 days you can expect to:
Handling your first customer case
Start looking at processes with the team to determine where optimization can happen
What you’ve done
You have experience as a support agent for higher B2B client projects
You are comfortable in talking with customers directly to help solved their problems.
Experienced in working with process optimization and creation
You’re a self-starter, eager learner, conscientious worker, and a thoughtful, kind, supportive human
You are fluent in English and Spanish, written and spoken
Comfortable being on-site to help with important installation is agreed.
Experience bringing together quantitative and qualitative data to inspire design decisions and solutions
Fintech/payment industry experience
What’s in it for you?
A team of down to earth people who are good at what they do
An exciting product in an early stage and a chance to have a huge impact on what is being built
A company that believes in the value of design and good customer experience
A small, growing company where you can help shape the organisation, processes, culture - as well as your own role
A hybrid work environment